Grievance Redressal
“We take your concerns seriously. Our transparent grievance resolution process ensures fair and timely outcomes.”
Our Grievance Resolution Process
Step 1
File Grievance
Submit through app, email, phone, or in-person
Step 2
Acknowledge
Receive ticket within 48 hours
Step 3
Investigate
Our team reviews your grievance
Step 4
Resolve
Complete resolution within 30 days
Multiple Channels to File Grievances
Email Support
support@aryumoney.com
Response within 24 hours
Phone Support
+91-9303700727
Mon-Fri: 9 AM - 6 PM IST
In-App Support
File directly from app
24/7 Availability
File Your Grievance
Frequently Asked Questions
How long does it take to resolve a grievance?▼
Most grievances are resolved within 7-14 days. Complex issues may take up to 30 days. We acknowledge all grievances within 48 hours.
Can I escalate my grievance?▼
Yes. If unsatisfied with our resolution, you can escalate to SEBI or RBI. Contact our escalation team for assistance.
What if my grievance is not resolved?▼
You have the right to approach SEBI-SCORES (www.scores.gov.in) or file a complaint with the RBI Ombudsman.
Is there a fee for filing a grievance?▼
No. Filing and processing grievances is completely free of charge.
How do I track my grievance status?▼
Use your ticket number to track status 24/7 on our platform or contact support.
Can I file a grievance on behalf of someone else?▼
Yes, with proper authorization and documentation. Contact our legal team for specific requirements.